In order to get you back on the hill faster, please troubleshoot your product before contacting us for a warranty claim.
If the troubleshooting does not solve your problem, please contact us to begin a warranty claim. We will respond to all viable warranty claims within 48 hours.
Complete all sections of troubleshooting for your product prior to filing a warranty claim.
Heated Insoles- C-Packs
Manual & Bluetooth Reset
Manual Reset
Press and hold the power button for 30 seconds, it is best to use a timing device as the speed at which people count varies dramatically and the 30 seconds is key to the reset.
After 30 seconds, release the power button. The LED on the battery should flash once then turn off.
Bluetooth Reset
Delete Therm-IC app and redownload it.
To delete the app: Press on the App logo you will either be provided the option to delete or the App logo will start to vibrate and display an X, select the X and delete.
Charging
If you’re having problems charging
Bluetooth Troubleshooting
Pairing Batteries to App
Fully charge the batteries
An internet connection is required
Make sure any other unrelated updates on the device are either installed or deleted
Install the Therm-ic App and go to the connect your device page, circle with the red +
Press and hold the power button on your batteries, both at the same time, the LED will flash slowly then as soon as they turn solid release the power buttons. The LEDS should now be flashing rapidly, “discovery mode”
Press the red + on your device and on the next page choose ADD for each battery
Go through the customization until you reach the page where the battery output is displayed in columns
Scroll the left side up to 10 and the right side down to 1, the LED light that is solid should be placed on your left and the one flashing slowly on your right
Note: You must hold down power buttons at the exact same time in order for your device to register both C-Packs together
Updating the Firmware
On the last page on the bottom where the batteries are listed, click on the letter I in the circle. Make sure the batteries are disconnected from the device or charger, select upgrade firmware. Repeat the upgrade for the second battery
C-Pack Tips & Tricks
Heat Kit + Screw
Heat Element or Battery Problem?
Screw
Heated Socks- S-Packs
Manual and Bluetooth Reset
Manual Reset
Bluetooth Reset
Charging
Bluetooth Troubleshooting
Pairing Batteries to App
Note: You must hold down power buttons at the exact same time in order for your device to register both S-Packs together
Updating the Firmware
On the last page on the bottom where the batteries are listed, click on the letter I in the circle. Make sure the batteries are disconnected from the device or charger, select upgrade firmware. Repeat the upgrade for the second battery
S-Pack Tips & Tricks
Sock Element
Heated Sock Questions:
How do I wash my heated socks?
Do you have socks for kids?
Yes Therm-ic size 31-34(12.5-2)or 7-9yrs or Sidas XS
If you can’t find them on our webpage send an email to: info-us@sidas.com
Gloves
How do I store my Lithium batteries?
Battery Reset
Battery or Glove Heat Element?
Vests
Bluetooth Troubleshooting
Bluetooth reset (to be completed in addition to the manual reset above):
Pairing to device/ app
Updating the Firmware
On the last page on the bottom where the batteries are listed, click on the letter I in the circle. Make sure the batteries are disconnected from the device or charger, select upgrade firmware. Repeat the upgrade for the second battery
Powerbank + Dongle
Liners
Heated Liners
All of the Lithium-ion batteries that Sidas produces are permitted aboard airlines. They must be carried onboard they cannot be checked through in luggage. Airlines are currently looking into limiting the total amount of batteries that are allowed to be carried onboard per passenger.
This measurement will be calculated by totaling the amount of Watt Hours.
| BATTERY | VOLTAGE | mAh | WATT HOURS |
|---|---|---|---|
| C-Pack 1700 | 3.7 | 3350 | 12.39 |
| C-Pack 1300 | 3.7 | 2600 | 9.62 |
| S-Pack 1400 | 3.7 | 2800 | 10.36 |
| S-Pack 1200 | 3.7 | 2400 | 8.88 |
| S-Pack 700 | 3.7 | 1400 | 5.18 |
| Glove / Mitten | 3.7 | 3600 | 13.32 |
| Liner | 3.7 | 2600 | 9.62 |
| Powerbank | 5.0 | 5200 | 26.00 |
| Powerbank S | 5.0 | 5000 | 25.00 |
How long should I expect the warranty process to take?
If you’ve completed the troubleshooting we will respond to you within 24-48 hours (Monday-Friday)
Is there a direct phone number I can call?
We respond quicker via email! We require a “paper trail” for our warranty claims, and are much more quickly able to help you and track your claims’ progress via email. We do our very best to respond promptly, and appreciate your patience!
Do I need to send my product back?
All of our products are covered by a 2-year warranty with a dated proof of purchase.
If you have not completed troubleshooting, please refer to the steps detailed above.
If the troubleshooting does not fix the issue you’re having, please email aydenb@sidas.com for all warranty inquiries.
Please include:
