FAQ
Boot Heaters Questions:
Lost the Screw that holds the C-pack Clip on:
Send an email to info-us@sidas.com with the following info
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- Subject Line and in body of email – Lost Screw
- Include: PHONE number
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Heat Element is broken – Sidas or Therm-ic
Send the following to: Info-us@sidas.com
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- Photo of battery, broken element
- Proof of purchase or code from back of battery(C-pack found in bottom rt hand corner- tiny)
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Will my insoles/elements work with the new batteries? Or old batteries with new insoles/elements?
If you have any of the batteries that are listed below you will need to purchase a complete new set as nothing you have is compatible with the Therm-ic C-Pack or S-pack
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- Sidas
Pro, One, One3, Neo
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- Therm-ic
Max, Max +, SuperMax, SuperMax+, Liionpack, Smartpack- IC950, IC1200, RC1200, RC1600
Replacement Batteries/Parts Questions:
Can’t find replacement batteries for any of the following products:
Sidas
Pro, One, One3, Neo
Therm-ic
Max, Max +, SuperMax, SuperMax+, Liionpack, Smartpack- IC950, IC1200, RC1200, RC1600
These products have all been discontinued and replacement batteries are no longer available
We may have elements and chargers – send an email to: info-us@sidas.com along with a photo of your battery
Looking for replacement batteries but can’t find them on them on-line for the following:
Therm-ic
C-pack, S-Pack, Gloves, Boot Liner
Send an email to info-us@sidas.com along with a photo of the battery you are looking for
Looking for replacement parts but can’t find them on them on-line for the following:
Therm-ic
C-pack, S-Pack, Gloves, Boot Liner
Send an email to info-us@sidas.com along with a photo of the item you are looking for
Heated Sock Questions:
How do I wash my heated socks?
- Remove battery from sock
- Machine wash cool water 30degrees
- Hang to dry
- No bleach, dryer or iron
Do you have socks for kids?
Yes Therm-ic size 31-34(12.5-2)or 7-9yrs or Sidas XS
If you can’t find them on our webpage send an email to: info-us@sidas.com
General Battery Questions:
How do I store my Lithium batteries?
Storage instructions
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- Store in cool room semi charged – 50% charge is good – do this by fully draining your battery on the element then charge for 2-3hrs
- Make sure battery is turned off and disconnect from element and charger
- Batteries should be discharged and charged up at least every 6 months
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Sidas Insole Questions:
Is there a retailer nearby that I can purchase insoles from:
Send an email to: info-us@sidas.com along with your City, State and zip code – we will get back to you with possible locations
Boot Dryer Questions:
My boot dryer does not work?
Send the following to: Info-us@sidas.com
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- Photo of your dryer
- Proof of purchase
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Warranty Questions:
If you believe you have a warranty issue please look check out:
If you are still having issues reach out to info-us@sidas.com
Boot Liners, Gloves, and Clothing
Heated Boot Liners
Pairing to device
- Fully charge the batteries
- An internet connection is required
- Make sure any updates on your phone are either installed or deleted.
- Install the Thermic App and go to the connect your device page, circle with red +.
- Turn the batteries on.
- Press the red + then on the next page add both batteries.
- Go through the customization until you reach the page where the battery output is displayed in columns.
- Scroll the left side up to 10 and the right side down to 1, the LED light that is solid should be placed on your left and the one flashing slowly on your right.
- On the last page on the bottom where the batteries are listed click on the letter i in the circle, select update the firmware.
- Repeat the upgrade for the second battery.
Bluetooth reset
If the Thermic App is installed currently, it is best to delete and start over. Press on the App logo you will either be provided the option to delete, or the App logo will start to vibrate and display an X, select the X, and delete
Note the batteries can only be paired to one device at a time, if you wish to change the device you are using reset the batteries then pair to the new device.
Note: It is possible that some of these batteries end up with a coating of “glue smoke” on their connectors because of the manufacturing process. We recommend that you either disconnect and then reconnect the battery to liner connection or simply switch the batteries between the left and right boots to remove this by-product and assist in trouble free operation.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns please contact us at info-us@sidas.com.
Heated Gloves and Mittens
Operating
It is possible that some of these batteries end up with a coating of “glue smoke” on their connectors because of the manufacturing process. We recommend that you either disconnect and then reconnect the battery to glove / mitten connection or simply switch the batteries between the left and right glove in order to remove this by-product and assist in trouble free operation.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
Jacket / Vest Powerbank
Battery Reset
These batteries have been equipped with an automatic reboot system that has been installed at the factory level.
Pairing to Device
- Make sure any other updates are either installed or deleted.
- Install the Therm-ic App and go to the connect your device page, circle with the red +
- Connect the USB Bluetooth cable to the Jacket/ Vest then connect the Powerbank to the cable.
- The blue LED should now be flashing rapidly, “discovery mode”
- Press the red + on your device and on the next page choose ADD for the battery.
- Go through the customization.
- On the last page on the bottom where the battery is listed click on the letter i in the circle select upgrade firmware.
Bluetooth reset
If the Thermic App is installed currently, it is best to delete and start over. Press on the App logo you will either be provided the option to delete, or the App logo will start to vibrate and display an X, select the X, and delete.
Note the batteries can only be paired to one device at a time, if you wish to change the device you are using reset the batteries then pair to the new device.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
C-Pack Batteries
C-Pack Bluetooth batteries Code 1201
Battery reset
This version has the battery reboot feature built in. Please make sure to fully charge the batteries then once paired to your device, upgrade the firmware on both batteries prior to their first use. This will ensure trouble free operation as the battery will “repair” itself should it encounter any difficulties.
Pairing to device
- Fully charge the batteries
- An internet connection is required
- Make sure any other unrelated updates on the device are either installed or deleted.
- Install the Therm-ic App and go to the connect your device page (Circle with the red +)
- Press and hold the power button on your batteries, both at the same time, the LED will flash slowly then as soon as they turn solid release the power buttons.
- The LEDS should now be flashing rapidly, “discovery mode”
- Press the red + on your device and on the next page choose ADD for each battery
- Go through the customization until you reach the page where the battery output is displayed in columns
- Scroll the left side up to 10 and the right side down to 1, the LED light that is solid should be placed on your left and the one flashing slowly on your right.
- On the last page on the bottom where the batteries are listed, click on the letter i in the circle, make sure the batteries are disconnected from the device or charger, select upgrade firmware.
- Repeat the upgrade for the second battery.
Bluetooth reset
If the Thermic App is installed currently, it is best to delete and start over. Press on the App logo. You will either be provided the option to delete, or the App logo will start to vibrate and display an X, select the X, and delete.
Note the batteries can only be paired to one device at a time, if you wish to change the device you are using reset the batteries then pair to the new device.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns please contact us at info-us@sidas.com.
C-Pack Batteries Code 1210 through 1212
Battery reset
These batteries have been equipped with an automatic reboot system that has been installed at the factory level.
Pairing to device
- Fully charge the batteries
- An internet connection is required
- Make sure any other unrelated updates on the device are either installed or deleted.
- Install the Therm-ic App and go to the connect your device page, circle with the red +
- Press and hold the power button on your batteries, both at the same time, the LED will flash slowly then as soon as they turn solid release the power buttons.
- The LEDS should now be flashing rapidly, “discovery mode”
- Press the red + on your device and on the next page choose ADD for each battery
- Go through the customization until you reach the page where the battery output is displayed in columns
- Scroll the left side up to 10 and the right side down to 1, the LED light that is solid should be placed on your left and the one flashing slowly on your right.
- On the last page on the bottom where the batteries are listed click on the letter I in the circle, make sure the batteries are disconnected from the device or charger, select upgrade firmware.
- Repeat the upgrade for the second battery.
Bluetooth reset
If the Thermic App is installed currently, it is best to delete and start over. Press on the App logo you will either be provided the option to delete, or the App logo will start to vibrate and display an X, select the X, and delete.
Note the batteries can only be paired to one device at a time, if you wish to change the device you are using reset the batteries then pair to the new device.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
C-Pack Bluetooth Batteries with a production code 171 through 193
Battery reset
These are equipped with a manual reset feature. Press and hold the power button for 30 seconds, it is best to use a timing device as the speed at which people count varies dramatically and the 30 seconds is key to the reset. After the 30 seconds release the power button. The LED on the battery should flash once, then turn off.
Pairing to device
- Fully charge the batteries
- An internet connection is required
- Make sure any other unrelated updates on the device are either installed or deleted.
- Install the Therm-ic App and go to the connect your device page, circle with the red +
- Press and hold the power button on your batteries, both at the same time, the LED will flash slowly then as soon as they turn solid release the power buttons.
- The LEDS should now be flashing rapidly, “discovery mode”
- Press the red + on your device and on the next page choose ADD for each battery
- Go through the customization until you reach the page where the battery output is displayed in columns
- Scroll the left side up to 10 and the right side down to 1, the LED light that is solid should be placed on your left and the one flashing slowly on your right.
- On the last page on the bottom where the batteries are listed click on the letter I in the circle, make sure the batteries are disconnected from the device or charger, select upgrade firmware.
- Repeat the upgrade for the second battery.
Bluetooth reset
If the Thermic App is installed currently, it is best to delete and start over. Press on the App logo you will either be provided the option to delete, or the App logo will start to vibrate and display an X, select the X, and delete.
Note the batteries can only be paired to one device at a time, if you wish to change the device you are using reset the batteries then pair to the new device.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
C-Pack non-Bluetooth batteries Code 1210 through 1212
Battery reset
These are equipped with a manual reset feature. Press and hold the power button for 30 seconds, it is best to use a timing device as the speed at which people count varies dramatically and the 30 seconds is key to the reset. After the 30 seconds release the power button. The LED on the battery should flash once then turn off.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
C-Pack non-Bluetooth batteries Code 171 through 1201
Battery reset
These are equipped with a manual reset feature. Press and hold the power button for 30 seconds, it is best to use a timing device as the speed at which people count varies dramatically and the 30 seconds is key to the reset. After the 30 seconds release the power button. The LED on the battery should flash once then turn off.
Operating
- Most of these batteries will indicate the heat level they are operating on by the LED flashes.
- Single flash = level 1, double flash = level 2 and solid = level 3
- Some of production 171 as well as 181 are equipped with a pulse mode as an energy saving feature, the batteries are locked into the setting you have selected and will indicate by a series of LED flashes. However, after 5-6 seconds the LED reverts to a pulse mode flash. The best way to verify is to put on to level 3, allow them to enter the pulse mode then press and release the power button. The LED will again stay solid for 5-6 seconds then go back into pulse mode.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
S-Pack Batteries
S-Pack Bluetooth batteries Code 1201
Battery reset
This version has the battery reboot feature built in. Please make sure to fully charge the batteries then once paired to your device, upgrade the firmware on both batteries prior to their first use. This will ensure trouble free operation as the battery will “repair” itself should it encounter any difficulties.
Pairing to device
- Fully charge the batteries
- An internet connection is required
- Make sure any other unrelated updates on the device are either installed or deleted.
- Install the Therm-ic App and go to the connect your device page (Circle with the red +)
- Press and hold the power button on your batteries, both at the same time, the LED will flash slowly then as soon as they turn solid release the power buttons.
- The LEDS should now be flashing rapidly, “discovery mode”
- Press the red + on your device and on the next page choose ADD for each battery
- Go through the customization until you reach the page where the battery output is displayed in columns
- Scroll the left side up to 10 and the right side down to 1, the LED light that is solid should be placed on your left and the one flashing slowly on your right.
- On the last page on the bottom where the batteries are listed, click on the letter i in the circle, make sure the batteries are disconnected from the device or charger, select upgrade firmware.
- Repeat the upgrade for the second battery.
Bluetooth reset
If the Thermic App is installed currently, it is best to delete and start over. Press on the App logo. You will either be provided the option to delete, or the App logo will start to vibrate and display an X, select the X, and delete.
Note the batteries can only be paired to one device at a time, if you wish to change the device you are using reset the batteries then pair to the new device.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns please contact us at info-us@sidas.com.
S-Pack Batteries Code 1210 through 1212
Battery reset
These batteries have been equipped with an automatic reboot system that has been installed at the factory level.
Pairing to device
- Fully charge the batteries
- An internet connection is required
- Make sure any other unrelated updates on the device are either installed or deleted.
- Install the Therm-ic App and go to the connect your device page, circle with the red +
- Press and hold the power button on your batteries, both at the same time, the LED will flash slowly then as soon as they turn solid release the power buttons.
- The LEDS should now be flashing rapidly, “discovery mode”
- Press the red + on your device and on the next page choose ADD for each battery
- Go through the customization until you reach the page where the battery output is displayed in columns
- Scroll the left side up to 10 and the right side down to 1, the LED light that is solid should be placed on your left and the one flashing slowly on your right.
- On the last page on the bottom where the batteries are listed click on the letter I in the circle, make sure the batteries are disconnected from the device or charger, select upgrade firmware.
- Repeat the upgrade for the second battery.
Bluetooth reset
If the Thermic App is installed currently, it is best to delete and start over. Press on the App logo you will either be provided the option to delete, or the App logo will start to vibrate and display an X, select the X, and delete.
Note the batteries can only be paired to one device at a time, if you wish to change the device you are using reset the batteries then pair to the new device.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
S-Pack Bluetooth Batteries with a production code 171 through 193
Battery reset
These are equipped with a manual reset feature. Press and hold the power button for 30 seconds, it is best to use a timing device as the speed at which people count varies dramatically and the 30 seconds is key to the reset. After the 30 seconds release the power button. The LED on the battery should flash once, then turn off.
Pairing to device
- Fully charge the batteries
- An internet connection is required
- Make sure any other unrelated updates on the device are either installed or deleted.
- Install the Therm-ic App and go to the connect your device page, circle with the red +
- Press and hold the power button on your batteries, both at the same time, the LED will flash slowly then as soon as they turn solid release the power buttons.
- The LEDS should now be flashing rapidly, “discovery mode”
- Press the red + on your device and on the next page choose ADD for each battery
- Go through the customization until you reach the page where the battery output is displayed in columns
- Scroll the left side up to 10 and the right side down to 1, the LED light that is solid should be placed on your left and the one flashing slowly on your right.
- On the last page on the bottom where the batteries are listed click on the letter I in the circle, make sure the batteries are disconnected from the device or charger, select upgrade firmware.
- Repeat the upgrade for the second battery.
Bluetooth reset
If the Thermic App is installed currently, it is best to delete and start over. Press on the App logo you will either be provided the option to delete, or the App logo will start to vibrate and display an X, select the X, and delete.
Note the batteries can only be paired to one device at a time, if you wish to change the device you are using reset the batteries then pair to the new device.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
S-Pack non-Bluetooth batteries Code 1210 through 1212
Battery reset
These are equipped with a manual reset feature. Press and hold the power button for 30 seconds, it is best to use a timing device as the speed at which people count varies dramatically and the 30 seconds is key to the reset. After the 30 seconds release the power button. The LED on the battery should flash once then turn off.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
S-Pack non-Bluetooth batteries Code 171 through 1201
Battery reset
These are equipped with a manual reset feature. Press and hold the power button for 30 seconds, it is best to use a timing device as the speed at which people count varies dramatically and the 30 seconds is key to the reset. After the 30 seconds release the power button. The LED on the battery should flash once then turn off.
Operating
- Most of these batteries will indicate the heat level they are operating on by the LED flashes.
- Single flash = level 1, double flash = level 2 and solid = level 3
- Some of production 171 as well as 181 are equipped with a pulse mode as an energy saving feature, the batteries are locked into the setting you have selected and will indicate by a series of LED flashes. However, after 5-6 seconds the LED reverts to a pulse mode flash. The best way to verify is to put on to level 3, allow them to enter the pulse mode then press and release the power button. The LED will again stay solid for 5-6 seconds then go back into pulse mode.
Warranty Service
Sidas Technologies NA warranty policy covers all its products for a period of 2 years from the date of purchase with a proof of purchase only.
If you have any questions or concerns, please contact us at info-us@sidas.com.
Transportation of Batteries
All of the Lithium-ion batteries that Sidas produces are permitted aboard airlines. They must be carried onboard they cannot be checked through in luggage. Airlines are currently looking into limiting the total amount of batteries that are allowed to be carried onboard per passenger.
This measurement will be calculated by totaling the amount of Watt Hours.
| BATTERY | VOLTAGE | mAh | WATT HOURS |
|---|---|---|---|
| C-Pack 1700 | 3.7 | 3350 | 12.39 |
| C-Pack 1300 | 3.7 | 2600 | 9.62 |
| S-Pack 1400 | 3.7 | 2800 | 10.36 |
| S-Pack 1200 | 3.7 | 2400 | 8.88 |
| S-Pack 700 | 3.7 | 1400 | 5.18 |
| Glove / Mitten | 3.7 | 3600 | 13.32 |
| Liner | 3.7 | 2600 | 9.62 |
| Powerbank | 5.0 | 5200 | 26.00 |
| Powerbank S | 5.0 | 5000 | 25.00 |
